Weddings

If we are hired to plan your event, we often book the venue. We also have great relationships with many venues, so we can be helpful as you’re navigating venue booking. Otherwise, we generally don’t handle venue-booking for clients.

We have venues we absolutely love to work with and in, but no, we don’t have preferred venues or venues that we won’t work with.

As a general rule, we operate on the you-break-it-you-buy-it principle. If we can repair something, we’ll certainly give it a shot, but outside of that, we’ll charge you the cost of replacement.

It depends on what exactly you’ve rented. For large and delicate items such as our sequin walls, someone from our team will pick it up. For smaller items like chairs, we may ask you to return them to our studio. We’ll let you know when you order!

Yes, we do charge an additional fee on holidays. The fee depends on a number of factors, but you can generally expect somewhere in the range of $100 – $150.

We generally try to avoid it, but depending on the holiday, we can sometimes be available. Some holidays, for example, Christmas and Thanksgiving, are always unavailable for installations. For other holidays, we charge an additional fee if it’s unavoidable to do your installation on that day.

Our prices are calculated to include teardown for rental items, and we don’t include that for other installation types. Which means, essentially, that the rate has already been discounted to not include teardown.

It depends on your installation, and you will know if that is included at the time of booking. For balloons-only installations, tear down is not included, but you can purchase that for an additional fee. If your install includes a rental item, we will come back and collect that and dispose of any balloons that are still attached to it.

Generally speaking, we ask for a minimum of 2 weeks advanced notice. We know that it isn’t always possible, but that lead time helps us to make sure we can be most successful for you.

We’re glad you asked! We’re known for our balloons, but we don’t see ourselves as a balloon company. In fact, we regularly work with floral, fabric, streamers, disco balls, foam, giant inflatables, vintage pieces – whatever we need to make your event amazing and unique. If we don’t have it, we build it. If we can’t build it, we have a network of amazing local artisans who can.

You can get a sense of a lot of our pricing by perusing our online store, but for custom installations, it’s truly that: custom. We work with you to come up with a plan specific to your needs and from there, we provide an estimate. If you have a set budget, we’re more than happy to come up with a plan that fits your budget.

All deposits are non-refundable. If you cancel at least 2 weeks prior to the installation date and you’ve yet to pay the remaining balance, you are not obligated to pay it. If at all possible, we’ll work with you, to apply your deposit to a future booking. If you cancel within 2 weeks, you are responsible for paying the entire invoice fee (which we’ll try our best to find a rescheduled date within two months).