Business

Frequently Asked Questions Business

• Can we book a venue through you?

  Can we book a venue through you?

  If we are hired to plan your event, we often book the venue. We also have great relationships with many venues, so we can be helpful as you’re navigating venue booking. Otherwise, we generally don’t handle venue-booking for clients.

• Do you have preferred venues?

  Do you have preferred venues?

  We have venues we absolutely love to work with and in, but no, we don’t have preferred venues or venues that we won’t work with.

• I accidentally broke what I rented. What happens?

  I accidentally broke what I rented. What happens?

  As a general rule, we operate on the you-break-it-you-buy-it principle. If we can repair something, we’ll certainly give it a shot, but outside of that, we’ll charge you the cost of replacement.

• When I’m done with my rental, how do I get it back to you?

  When I’m done with my rental, how do I get it back to you?

  It depends on what exactly you’ve rented. For large and delicate items such as our sequin walls, someone from our team will pick it up. For smaller items like chairs, we may ask you to return them to our studio. We’ll let you know when you order!

• Do you charge additional fees for installations on holidays?

  Do you charge additional fees for installations on holidays?

  Yes, we do charge an additional fee on holidays. The fee depends on a number of factors, but you can generally expect somewhere in the range of $100 – $150.

• Do you do installations on holidays?

  Do you do installations on holidays?

  We generally try to avoid it, but depending on the holiday, we can sometimes be available. Some holidays, for example, Christmas and Thanksgiving, are always unavailable for installations. For other holidays, we charge an additional fee if it’s unavoidable to do your installation on that day.

• If I take down the installation myself, do I get a discounted rate?

  If I take down the installation myself, do I get a discounted rate?

  Our prices are calculated to include teardown for rental items, and we don’t include that for other installation types. Which means, essentially, that the rate has already been discounted to not include teardown.

• When my event is over, do you come take it down?

  When my event is over, do you come take it down?

  It depends on your installation, and you will know if that is included at the time of booking. For balloons-only installations, tear down is not included, but you can purchase that for an additional fee. If your install includes a rental item, we will come back and collect that and dispose of any balloons that are still attached to it.

• How far ahead do I have to book?

  How far ahead do I have to book?

  Generally speaking, we ask for a minimum of 2 weeks advanced notice. We know that it isn’t always possible, but that lead time helps us to make sure we can be most successful for you.

• How long will my balloon installation last?

  How long will my balloon installation last?

  If your installation is inside, it can last for weeks or even months! If your installation is outside, especially in hot summer weather or direct sun, it will generally last for several hours. We schedule outdoor installations close to the start time of your event.

• Can you install balloons in extreme heat or cold?

  Can you install balloons in extreme heat or cold?

  Extreme heat is the biggest challenge. We can do very little (often nothing) to prevent popping in temperatures above 90 degrees or so, especially in direct sun. We highly recommend trying to have your event indoors or at least in a covered area in extreme temperatures.

• Our payment times are usually 30-60 days after project completion. Is that fine?

  Our payment times are usually 30-60 days after project completion. Is that fine?

  Securing an initial deposit at the outset of the project (typically 50%) helps us to make sure we have the resources we need to be most successful. In the event that that isn’t possible, we’re happy to explore alternatives.