Marquee Letters

Frequently Asked Questions Marquee Letters

• I accidentally broke what I rented. What happens?

  I accidentally broke what I rented. What happens?

  As a general rule, we operate on the you-break-it-you-buy-it principle. If we can repair something, we’ll certainly give it a shot, but outside of that, we’ll charge you the cost of replacement.

• When I’m done with my rental, how do I get it back to you?

  When I’m done with my rental, how do I get it back to you?

  It depends on what exactly you’ve rented. For large and delicate items such as our sequin walls, someone from our team will pick it up. For smaller items like chairs, we may ask you to return them to our studio. We’ll let you know when you order!

• Can I move the marquee letters once they’re set up?

  Can I move the marquee letters once they’re set up?

  Since the letters are owned by Alpha-Lit, this is is something you would need to discuss with them.

• Can I rent the marquee letters that I see on your Instagram?

  Can I rent the marquee letters that I see on your Instagram?

  We love those letters too! You can rent them from our friends at Alpha-Lit, and we’ll deck them out with balloons. Just reserve your letters with Alpha-Lit, and then customize your balloons with us.

• Do you charge additional fees for installations on holidays?

  Do you charge additional fees for installations on holidays?

  Yes, we do charge an additional fee on holidays. The fee depends on a number of factors, but you can generally expect somewhere in the range of $100 – $150.

• Do you do installations on holidays?

  Do you do installations on holidays?

  We generally try to avoid it, but depending on the holiday, we can sometimes be available. Some holidays, for example, Christmas and Thanksgiving, are always unavailable for installations. For other holidays, we charge an additional fee if it’s unavoidable to do your installation on that day.

• If I take down the installation myself, do I get a discounted rate?

  If I take down the installation myself, do I get a discounted rate?

  Our prices are calculated to include teardown for rental items, and we don’t include that for other installation types. Which means, essentially, that the rate has already been discounted to not include teardown.

• When my event is over, do you come take it down?

  When my event is over, do you come take it down?

  It depends on your installation, and you will know if that is included at the time of booking. For balloons-only installations, tear down is not included, but you can purchase that for an additional fee. If your install includes a rental item, we will come back and collect that and dispose of any balloons that are still attached to it.

• How far ahead do I have to book?

  How far ahead do I have to book?

  Generally speaking, we ask for a minimum of 2 weeks advanced notice. We know that it isn’t always possible, but that lead time helps us to make sure we can be most successful for you.

• How much do you charge for your services?

  How much do you charge for your services?

  You can get a sense of a lot of our pricing by perusing our online store, but for custom installations, it’s truly that: custom. We work with you to come up with a plan specific to your needs and from there, we provide an estimate. If you have a set budget, we’re more than happy to come up with a plan that fits your budget.

• How do I place an order?

  How do I place an order?

  There’s three ways to place an order: 1.) order online on our online store, 2.) fill out our inquiry form and describe what you have in mind, or 3.) text the word QUOTE to (501) 382-8334 to get started.

• Is a 50% deposit always required?

  Is a 50% deposit always required?

  Almost always, yes. If you have an extenuating circumstance that prevents a deposit, let us know and we’ll see if we can come up with an alternative.