Weddings

Frequently Asked Questions Weddings

• Can we book a venue through you?

  Can we book a venue through you?

  If we are hired to plan your event, we often book the venue. We also have great relationships with many venues, so we can be helpful as you’re navigating venue booking. Otherwise, we generally don’t handle venue-booking for clients.

• Do you have preferred venues?

  Do you have preferred venues?

  We have venues we absolutely love to work with and in, but no, we don’t have preferred venues or venues that we won’t work with.

• I accidentally broke what I rented. What happens?

  I accidentally broke what I rented. What happens?

  As a general rule, we operate on the you-break-it-you-buy-it principle. If we can repair something, we’ll certainly give it a shot, but outside of that, we’ll charge you the cost of replacement.

• When I’m done with my rental, how do I get it back to you?

  When I’m done with my rental, how do I get it back to you?

  It depends on what exactly you’ve rented. For large and delicate items such as our sequin walls, someone from our team will pick it up. For smaller items like chairs, we may ask you to return them to our studio. We’ll let you know when you order!

• Do you charge additional fees for installations on holidays?

  Do you charge additional fees for installations on holidays?

  Yes, we do charge an additional fee on holidays. The fee depends on a number of factors, but you can generally expect somewhere in the range of $100 – $150.

• Do you do installations on holidays?

  Do you do installations on holidays?

  We generally try to avoid it, but depending on the holiday, we can sometimes be available. Some holidays, for example, Christmas and Thanksgiving, are always unavailable for installations. For other holidays, we charge an additional fee if it’s unavoidable to do your installation on that day.

• If I take down the installation myself, do I get a discounted rate?

  If I take down the installation myself, do I get a discounted rate?

  Our prices are calculated to include teardown for rental items, and we don’t include that for other installation types. Which means, essentially, that the rate has already been discounted to not include teardown.

• When my event is over, do you come take it down?

  When my event is over, do you come take it down?

  It depends on your installation, and you will know if that is included at the time of booking. For balloons-only installations, tear down is not included, but you can purchase that for an additional fee. If your install includes a rental item, we will come back and collect that and dispose of any balloons that are still attached to it.

• How far ahead do I have to book?

  How far ahead do I have to book?

  Generally speaking, we ask for a minimum of 2 weeks advanced notice. We know that it isn’t always possible, but that lead time helps us to make sure we can be most successful for you.

• Do you only use balloons or are there other things you can do?

  Do you only use balloons or are there other things you can do?

  We’re glad you asked! We’re known for our balloons, but we don’t see ourselves as a balloon company. In fact, we regularly work with floral, fabric, streamers, disco balls, foam, giant inflatables, vintage pieces – whatever we need to make your event amazing and unique. If we don’t have it, we build it. If we can’t build it, we have a network of amazing local artisans who can.

• How much do you charge for your services?

  How much do you charge for your services?

  You can get a sense of a lot of our pricing by perusing our online store, but for custom installations, it’s truly that: custom. We work with you to come up with a plan specific to your needs and from there, we provide an estimate. If you have a set budget, we’re more than happy to come up with a plan that fits your budget.

• What is your cancellation policy?

  What is your cancellation policy?

  All deposits are non-refundable. If you cancel at least 2 weeks prior to the installation date and you’ve yet to pay the remaining balance, you are not obligated to pay it. If at all possible, we’ll work with you, to apply your deposit to a future booking. If you cancel within 2 weeks, you are responsible for paying the entire invoice fee (which we’ll try our best to find a rescheduled date within two months).